Question 23: About informal commission requests
- Customs officials always put customer service on top criterias with the motto: "Solidarity - Discipline – Proactiveness - Understanding – Fairness – Efficiency" and the Declaration of service (issued together with Decision No. 225 / QD-TCHQ on 09/02/2011 of General Department of Customs) "Professional – Transparency – Effectiveness".
- The implementation of the customs processes and procedures is complied with the laws and regulations, prohibits any negative behavior. The Customs leaders direct all units regularly inspecting officials during the execution of tasks in order to prevent negative behaviors and severely punish officials if detected.
- According to Directive 32/2006/ CT-TTg on 07/9/2006 by the Prime Minister on a number of urgent measures to correct discipline in solving problems of residents and businesses. Currently, the General Department of Customs, Customs Department of Ho Chi Minh City and the Customs Sub-Departments publicize the telephone hotline number to receive comments on the process and procedures; information and problems of individuals and organizations for misconduct, harassment, negative, troubles from the officials. Upon detection of negative behaviors of customs officers, business should use the telephone hotline number of the General Customs Department or Ho Chi Minh City Customs Department (attached list) as follows:
HOTLINE
CUSTOMS DEPARTMENT IN HCMC
NAME AND TITLE | NUMBER | |
Office | Mobile | |
Director Ms. NGUYỄN THỊ THU HƯƠNG | 38 212 277 | 0903 810 167 |
Deputy Director Mr. TRẦN MÃ THÔNG | 38 293 321 | 0913 807 708 |
Deputy Director Mr. LÊ ĐÌNH LỢI | 39 144 796 | 0903 423 736 |
Deputy Director Mr. NGUYỄN TRỌNG HÙNG | 38 297 529 | 0904 045 699 |
Deputy Director Mr. VÕ PHÚ | 38 217 034 | 0903 800 194 |
Deputy Director Mr. NGUYỄN HỮU NGHIỆP | 38 212 807 | 0903 753 388 |
Deputy Director Mr. PHẠM QUỐC HÙNG | 39 153 297 | 0903 334 676 |
Chief of the Office Ms. VÕ THỊ THU HÀ | 39 144 325 | 0913 902 683 |
Head of Personnel and Organization Division Mr. ĐỊNH NGỌC THẮNG | 38 211 189 | 0903 810 829 |
Head of Inspectorate Division Mr. NGUYỄN VĂN BAO | 38 210 240 | 0903 961 999 |
Head of Customs Control and Supervision Division Mr. BÙI LÊ HÙNG | 38 241 415 | 0903 743 113 |
Head of Import Export Duty Division Mr. NGUYỄN ĐÌNH NAM | 39 144 835 | 0903 122 020 |
Head of Anti-smuggling and Investigation Division Mr. PHAN MẠNH LÂN | 38 214 768 | 0903 919 819 |